You can delete your Squish & Wish account yourself, at any time, from the app or the web — no email required, no waiting. This page describes exactly what happens when you do.
01Three ways to delete your account
- In the mobile app
- Open the You tab (Settings) → scroll to the bottom → Delete account → confirm twice. The app signs you out when it is done.
- On the web
- Sign in and go to https://squishandwish.com/app/settings → Delete my account → type
DELETEto confirm. You are signed out and returned to the home page. - By email
- If you cannot sign in, email privacy@squishandwish.com from the address on your account with “Delete my account” in the subject. We will confirm it is you by replying to that address, then delete the account within 2 business days and email you when it is done.
- Subscribed in the App Store or Google Play? Cancel the Club there first — deleting your account does not stop store billing. A web (Stripe) membership is cancelled for you as part of deletion.
- Deletion is immediate and permanent. There is no grace period and no undo.
02What is deleted
The moment you confirm, we:
- cancel any web Club membership so you are not charged again;
- unlink every plush from your account and reset it, so it can be set up fresh by you or someone else with a new claim code from support;
- delete every message you sent, the audio rendered from it, and your message history;
- delete your schedules, quick sends, notifications and push tokens;
- delete your membership and usage records;
- delete your sign-in — email, password hash and account settings.
Copies in encrypted backups are purged within 30 days.
03What we keep, and why
| Kept | Why | For how long |
|---|---|---|
| Order and payment records (name, address, what you bought, charges, refunds, tax) | Tax and accounting law; warranty and return claims | 7 years from the order |
| Membership billing records held by Stripe, Apple or Google | Their legal record-keeping; we cannot delete them from those platforms | Per their policies |
| An internal record that an account with this ID was deleted (no name or email) | To prove we honoured your request | Indefinitely |
| Support emails you sent us | Record of our correspondence | 3 years after the ticket closes |
| Messages sent by other people to a plush you no longer own | They belong to those senders | Per their accounts |
Full retention details are in the Privacy Policy.
04What happens to your plush
The plush keeps working as a plush. Its pod is released from your account: it forgets nothing on its own (your Wi-Fi settings stay on the pod until it is reset), but it can no longer receive messages until someone claims it again with a claim code, which support can issue. If you want to keep using it, you can create a new account afterwards and ask us for a new code.
05Deleting less than everything
- One message: delete it from the history in the app; its audio is removed with it.
- One plush: unlink it in the app — this removes the plush and its messages from your account without deleting the account.
- An approved sender: remove them from the plush in the app.
- Marketing email: use the unsubscribe link in any such email.
06Contact
Questions about deletion: privacy@squishandwish.com. <TODO legal entity name>, <TODO business street address>.