01Email us
- Help, orders & returns
- help@squishandwish.com — setup, Wi-Fi, claiming a plush, the Club, an order, a return or a warranty claim. Include your order number or account email.
- Safety
- help@squishandwish.com with “Safety” in the subject — read first, answered within one business day. See how to report a safety concern.
- Privacy
- privacy@squishandwish.com — access, correction or deletion requests, questions about the Privacy Policy, or a concern about a child’s information.
- Accessibility
- help@squishandwish.com with “Accessibility” in the subject.
- Press & partnerships
- help@squishandwish.com with “Press” in the subject.
We reply to everything within 2 business days, usually much faster. We do not offer phone support yet; email lets us send you links, labels and screenshots, and lets you keep a record.
02Quick answers
- Where is my order? Every plush is a pre-order shipping late November 2026; you will get a tracking email when it ships. Shipping & Returns.
- Cancel my membership? /app/subscription → Manage billing, or in the App Store / Google Play. Details.
- Delete my account? In the app under Settings, or at /app/settings. What is erased.
- Set up a plush? Scan the code on the box with the app, or visit /claim and type the code.
- Is it safe to charge? Yes, under adult supervision — how.
03Write to us
<TODO legal entity name>
<TODO business street address>
Legal notices, privacy requests and warranty returns can be sent to this address. Please email first for returns so we can send a prepaid label.
Questions about this document? Email help@squishandwish.com or write to <TODO legal entity name>, <TODO business street address>. This page was last updated on September 22, 2026; earlier versions are available on request.